If you have a reseller license, please contact us for details on how to submit your license information.
Standard shipping is UPS Ground. For ground transit times,
please see http://www.ups.com/maps/results for a transit time map
from our zip code, 80501.
Please note: UPS Ground transit time is not guaranteed. The map depicts typical transit times, but these may be affected by volume and weather implications.
Should you select UPS 2-Day or Next Day Air service, please be advised that those service days are limited to business days. UPS does not extend to us a weekend or holiday delivery service. Please feel free to contact us with questions.
We are currently setup to ship with UPS to the United States, Puerto Rico, and Canada. We have no immediate plans to ship elsewhere internationally. Please note that orders to Canada have very limited tracking information and may take up to 21 days to arrive.
The customer/recipient is responsible for any and all applicable duties and taxes. Product shipping to Canada are duty free but tax may apply (GST, PST or HST). Tax collection in Canada is at the discretion of the Canada Post. Shipments valued at CAD 20.00 or less move into Canada Duty and Tax free (de minimis).
You can check the status of your order by visiting our website and following these steps:
Note: Tracking is not available for canvas minis that ship via USPS.
You can find our tutorial video here, which will walk you through the navigation of our website, as well as the steps for placing your order. If you have specific questions about using our editor once you've uploaded your images, you can fast forward to the :45 second mark. You can also watch a tutorial video for our Canvas Gallery Grouping builder here, and our Group Templates here.
If you are using an anti-virus program for your computer, you may encounter issues uploading large images. Some anti-virus programs filter inbound and outbound internet traffic and cause issues uploading to our servers. To fix this, you may need to temporarily disable antivirus firewall or pause the antivirus temporarily while you upload. We do not offer any solutions to do this as you may need to check with your antivirus software support or help guides.
Currently, the maximum file size we can accept for upload is 32 MB. To downsize your file, follow the below steps:
1. Open your image in Adobe Photoshop.
2. Click the "Image" tab from the navigation bar at the top. Then click on "Image Size" from the drop down menu.
3. You will then see a screen pop up that contains information about your file size (see example below):
We recommend the following browsers for the best canvas configuration experience:
• Internet Explorer 10 and higher
• Opera 17 and higher
• Firefox 24 and higher
• Chrome 30 and higher
• Safari 7 and higher
We upload your large images directly to our image servers not hosted on our domain to reduce the load on our servers. Because of this we found customers that are having issues uploading large files usually have computers blocking CORS (Cross-Origin Resource Sharing) preflight "OPTIONS" requests. Most older web safe software used to look at cross-domain requests as dangerous and usually blocked the requests all together. Now modern browsers do whats called a pre-flight request to the other domain before sending the actual payload. This pre-flight request uses the OPTIONS request unlike a GET, POST, or PUT. The pre-flight request is equivalent to your browser asking the server if the request it is about to make is expected behavior and waits for a reply. If the reply is successful then the payload is sent. In our case it is the image which is sent in chunks.
In our experience usually the culprit seems to be older Cisco AnyConnect VPN client software using the Web security module. Our research into the matter found that there is a bug in the AnyConnect software prior to 3.1. The AnyConnect software may also encounter issues for users that upgrade their operating systems without updating the VPN software. If you are a Mac user checking if you have AnyConnect can be done by using Spotlight and searching for AnyConnect. We recommend uninstalling and trying your upload. If it works after uninstalling you many want to get a new version from Cisco or your System Administrator. We found disabling the software or exiting still doesn't help b/c there is a background process that stays running when your computer is booted. If you find you do not have AnyConnect software installed, but still want to check if your computer is blocking OPTIONS requests you can do the following:
curl -i -X OPTIONS http://cg-uploads.s3.amazonaws.com
If you receive the following message then it means your computer is blocking:
curl: (52) Empty reply from server
If you need help or would like our Technical Support team to help troubleshoot, please contact us.
Send your files with an sRGB color profile embedded. Though our printers use a CMYK based ink set, please DO NOT CONVERT TO CMYK. Our conversion algorithms are optimized to produce the best possible conversion from sRGB to CMYK to maximize the resulting color gamut.
We do not alter the color in your images in any way. We strive to print as accurately as possible. If you have a high quality, calibrated monitor, we're confident you'll be happy with the accuracy of the print.
Please save your file as a JPEG (.jpg or .jpeg) with MAXIMUM
quality. Please see specific tips within the product FAQs
for tips on recommended resolution for each product type.
For canvas prints: 150 ppi is a sufficient resolution for printing on canvas. Files that are prepared at greater than 150 ppi do not provide a discernible improvement in print resolution due to the nature of the substrate.
For Professional Photo Prints & Metal Prints: We recommend a resolution of 300 ppi or higher.
Please note: We DO NOT recommend the printing of cell phone photos on our products. You will experience low-quality image reproduction and potential issues with the crop and/or layout of cell phone images on our products.
We do not offer file editing or touch-up. Please perform all edits you wish to see before uploading your image.
We do not offer custom sizes for any product. Our business development and production team are continually looking at new size opportunities based on our production capabilities and customer feedback. Our full range of sizes currently available is listed on our product pages.
General monitor calibration via a colorimeter (ex. datacolor Spyder or x-rite i-1 display) is a great first step to getting accurate colors on your monitor, however there are some other critical things that will help significantly with getting accurate monitor colors and accurate print colors. Most calibration software has a profile target for printing which should contain the following settings:
Brightness/luminance – 80 cd/m
Gamma – 2.2
White Point – D50 or 5000k
If your software’s print profile does not contain these settings, a custom profile can usually be created with these settings.
The next step would be to get a monitor with at least an IPS panel rather than a TN panel. The IPS panels do not show color shifts as you change viewing angles as do TN panels.
One other thing that is very important to consider when reviewing prints and editing is the external ambient lighting in the room. When editing it’s important to keep ambient light levels to a minimum, otherwise the reflections can cause blacks and colors to look faded. When reviewing prints it’s important to consider two sources of light, the light you are viewing the print in and the light that your customer will be viewing it in. For the sake of standardization in your workflow, it’s really best to choose a standardized light source for viewing your prints. You will want to choose lighting that has a CRI (Color Rendering Index) of 90 or above and for your proofing area don’t have any bright paint colors near the print or light source. A recommended paint for this area is GTI’s Standard Gray Neutral 8. This paint is drab and boring, but it is the most neutral gray paint on the market.
With CG Pro Prints, we offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your canvas gallery wrap. We strive to deliver high quality products based on the order specifications set forth by the account holder. We cannot offer returns or refunds based on flaws in the original image file or decisions made by the photographer or their client after the order was placed.
Replacements also require our 3-business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order (i.e., UPS Ground, UPS 2-Day, or UPS Next Day Air).
Reports of shipping or concealed damage must be made within 72 hours of receipt in order to qualify for a replacement.
|Product||Image Size Required|
|11" x 14"||14" x 17"|
|12" x 18"||15" x 21"|
|16" x 20"||19" x 23"|
|16" x 24"||19" x 27"|
|20" x 24"||23" x 27"|
|20" x 30"||23" x 33"|
|24 " x 36"||27" x 39"|
|30" x 40"||33" x 43"|
|Easel-back Size||Image Size Required|
|5" x 7"||6-1/2" x 8-1/2"|
|6" x 6"||7-1/2" x 7-1/2"|
|8" x 10"||9-1/2" x 11-1/2"|
If you select USPS Shipping (available only for orders of Canvas Minis only), you can expect to receive your Canvas Mini in the mail up to nine business days after it leaves our factory
Canvas Minis shipped via UPS will arrive within standard delivery timelines. Canvas Minis ordered with Canvas Gallery Wraps or Canvas Posters will be shipped using the same ship method, but will arrive in their own box.
Fill out the Canvas Mini stand replacement request form.
We have provided a convenient video to demonstrate how to assemble your Canvas Mini. You may also download a PDF of the instructions.
If you select USPS Shipping (available only for orders of Canvas and Metallic Minis), you can expect to receive your Metallic Mini in the mail four to twelve business days after it leaves our facility. USPS orders shipping to Hawaii or Alaska may take up to 16 days for delivery.
Metallic Minis shipped via UPS will arrive within standard delivery timelines. Metallic Minis ordered with Canvas Gallery Wraps or Canvas Posters will be shipped using the same method, but will arrive in their own box.
Rolled Canvases are available in 13 standard sizes, listed on the Flat Prints page. We are not offering custom size Rolled Canvases at this time.NOTE: Rolled Canvases that are damaged through size modification are not eligible for replacement.
Giclée Paper Prints are available in 13 standard sizes, listed on the flat prints page. We are not offering custom size canvas posters at this time.
NOTE: Giclée Paper Prints that are damaged through size modification are not eligible for replacement.
Clings are made from a woven polyester fabric with a clear, acrylic and ultra-removable adhesive. Clings will be printed with the same pigment-based inks used on other CG Pro Prints products. This product will not have a top coat.
Clings are mounted on a release liner that peels away from the removable adhesive. Start from the top right or left corner of the Cling and gently peel away the release liner from the chosen corner. Once you've peeled the corner, mount the exposed corner onto the desired display surface (best on interior walls) and gently press on the Cling to adhere it to the display surface. Continue peeling the release liner away from the Cling and press your hand along the print as the adhesive becomes exposed; being careful to press out any air pockets that form when adhering to the surface. Continue this technique until the full release liner has been removed and the entire Cling is adhered to the display surface. Your Cling package comes with a set of instructions as well.
Recommended Display Surfaces: Smooth interior walls, painted drywall,
Glass (not to exceed 90°F if in direct sunlight), metal, sanded wood (without lacquer),
inside in temperature controlled environments
Non-recommended Display Surfaces: Freshly painted walls (wait at least 30 days after painting before displaying your Cling), textured walls, unpainted drywall, brick, cinder block, porous/textured paneling, outside in non-temperature controlled environments
The minimum resolution for Clings is 300ppi. For a 16"x20", we recommend the file size be 4800px x 6000px.
The Cling substrate will remain removable and re-positionable for up to 2 years after purchase. It is recommended that Clings be applied on an interior surface with a temperature between 30°F and 90°F. Applications outside of these recommendations may affect the adhesive.
The Cling adhesive uses an ultra-removable microsphere technology that allows the Cling to remove cleanly and leave no residue for up to 2 years.
It takes three business days to produce your Wall Cling. Please see our production FAQs for more information on our turnaround time.
Wall Clings ship rolled in a tube using UPS shipping methods. You may choose between UPS Ground Shipping, 2 Day Air, and Next Day Air shipping methods.
Clings are available in 9 standard sizes, listed on the flat prints page. We are not offering custom size Clings at this time. NOTE: Clings that are damaged through size modification are not eligible for replacement.
Our Leather Gallery Wraps are produced on premium quality European Bonded Leather from Valencia, Spain. The substrate is comprised of cowhide fibers bonded together by natural latex from Heavea trees and will be free of any natural defects.
We use only premium quality materials in our Leather Gallery Wraps. Our leather and inks and are formulated to work together to provide the highest quality, longest lasting product available. Using our in-house UV test chamber, we continually test our materials to ensure that the color will stand the test of time. Our Leather Gallery Wraps are not coated as our inks are scratch resistant the moment they come off the press and will not fade over time.
The minimum recommended resolution for Leather Wrap files is 160 ppi to 220 ppi. Files with resolutions higher than 220 ppi will be accepted, but due to the fine leather texture, they will not provide a discernible difference in print quality.
If your Leather Gallery Wrap gathers any dust, you can wipe it off gently with a clean, dry cloth.
To conceal a small scratch or blemish, we suggest using quick-dry pigment ink based markers. We recommend Copic Markers, available at art specialty stores.
With a similar construction to our Canvas Gallery Wraps, Leather Gallery Wraps are built with a solid face to support the leather and keep it from warping or loosening. Leather Wraps also come with pre-installed sawtooth hanging hardware and are mounted on a solid black backing.
Leather Gallery Wraps take three business days to produce. Please note: orders placed over the weekend will be considered received on Monday; the day that we receive your order is considered day zero. For example, if you place your order before 5:00 pm MT on a Monday, your order is expected to ship on a Thursday.
We do offer Framed Leather Gallery Wraps in both the black and walnut finish. For more information on our floating frames, head to the Framed Gallery Wrap FAQs.
The natural latex used in our leather is sealed into the material during the manufacturing process and those with latex sensitivities will not be exposed to the latex within their Leather Gallery Wrap.
The sizes listed pertain to the live print size and do not include the frame. The frame adds 7/8” to each side of the print, for a total of 1 ¾” added to the finished size of the product. For example, if you order a 12”x18” Framed Standout, the finished product will measure 13 ¾” x 19 ¾”. The frame also features the same 1 ¼” depth as our Canvas Gallery Wraps.
The frames are made from recycled plastic. This makes the product environmentally friendly, solid, durable and lightweight.
Our in-house Research & Development team custom designed our Lustre Giclée Fine Art paper which features a subtle metallic sheen. Because of this metallic quality, your image may print darker than it appears on your screen.
The Canvas or Lustre Giclée prints are mounted flush to the frame. This framed product differs from our Framed Gallery Wraps which feature a floating mount.
At this time, we only offer black and walnut finishes with our Framed Standout product.
Framed Standouts take four business days to produce. Please note: orders placed over the weekend will be considered received on Monday; the day that we receive your order is considered day zero. For example, if you place your order before 5:00pm MST on a Monday, your Framed Standout is expected to ship on Friday.
Each Framed Standout ships individually in its own durable box.
Framed Standouts are finished with the same solid black backing featured on our Canvas Gallery Wraps. The backing includes pre-installed saw-tooth hangers.
The Framed Standouts feature the same quality materials and inks used in our traditional Canvas Gallery Wraps. We custom designed a coating formula specifically for our Lustre Giclée prints which works to protect the paper and inks for long-lasting print quality.
If your Framed Standout gathers any dust, you can wipe the Canvas, Lustre Giclée paper and frame with a clean, dry cloth. We recommend micro-fiber cloth to limit any scratches or damage to the print.
At this time, we only offer Framed Standouts in the sizes listed on the order page.
We recommend 150ppi minimum for all files printed on Canvas or Lustre Giclée Framed Standouts.